"A CALL TO SERVE” – LOWE’S 2013 SOCIAL RESPONSIBILITY REPORT

Focusing on Safety

The most important way we can serve others is to ensure their safety and well-being. Lowe’s is committed to providing a safe environment for our employees, customers, contractors and vendors while complying with all applicable safety and health standards established by law and regulatory agencies.

To cultivate and sustain a culture of safety, we continue to integrate safety into all parts of our business. That commitment starts with our leadership teams. They hold themselves accountable for creating and maintaining a safe environment. Our safety practices are incorporated into each job task, and we believe training is a critical component to ensure safety awareness and knowledge are maintained at all levels.

Whether in the training room or on the sales floor, we focus on giving employees the tools they need to work safely every day. Our new Power Stocker Lift has helped Lowe’s reduce stocking incidents and improved our employee work experience and customer service.

In 2013, our store employees voluntarily took more than 1.2 million quizzes focused on key safety initiatives. The tutorial quizzes are part of an employee awareness and recognition program dedicated to enhancing the customer experience and improving our safety performance. Together with consistent communication, our online training program has helped Lowe’s improve our safety expectations year after year, as our safety record reflects.

Whether in the training room or on the sales floor, we focus on giving employees the tools they need to work safely every day. Our new Power Stocker Lift is a recent example. We completed the rollout of this new piece of equipment in 2012 to help store employees become more productive, efficient and safer while stocking and removing products from elevated areas. The Power Stocker Lift has helped Lowe’s reduce stocking incidents and improved our employee work experience and customer service.

We also introduced an enhanced electronic version of our daily safety and hazmat review. The new technology is now available to employees across the store, empowering them to focus on quality reviews of their areas and helping them address any issues. By expanding access to the tool from managers to the entire team, more employees are taking ownership and responsibility for safety.

In our distribution network, our Integrated Safety Leadership system helps Lowe’s uphold a strong safety culture. Our distribution facilities continue to reduce incidents with an increasing focus on proactive intervention. And we methodically review all programs and processes to give employees maximum awareness inside each of these facilities.

Daily reviews, weekly management meetings, continuous training and monthly team meetings help employees teach one another to put safety first and foster an environment where everyone is responsible for safety. We are continually evaluating how we train these teams and are committed to providing the tools to empower them to build and sustain a culture where everyone can work without fear of injury to accomplish their goals.

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Focusing on Safety


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