Employee engagement is at the heart of many changes Lowe’s has rolled out in recent years on our journey to make home improvement simple. As we transform our business to meet the evolving needs of customers, we must have an engaged workforce that embraces change and is driven to support customers and our communities. An engaged workforce will help us deliver seamless, supportive and inspiring customer experiences wherever and whenever customers engage with us.
An engaged employee rallies around the entire Lowe’s team. An engaged employee is the person sharing the story of a customer’s project success or the inspiring way a store pulled together to get a job done. Engaged employees go above and beyond each day – and they intend to remain a part of the Lowe’s team. We’re dedicated to fostering a culture that gives every employee the opportunity to be part of the company’s success. In addition to feedback generated through our Bright Ideas suggestion program and employee focus groups, our annual Employee Opinion Survey gives all regular full- and part-time employees across North America a chance to voice their opinions about their work experience. The survey helps Lowe’s identify trends and create new initiatives to drive the engagement and growth of our employees.
With so much change under way at Lowe’s, we expected and experienced a dip in our employee engagement scores in 2012. Transformational change can be unsettling, but leadership through change is a test of a company’s sustainability. That’s why we’ve placed a renewed and reinvigorated emphasis on helping our employees lead. We know our dedicated leadership team will return our engagement scores to the level we must have to succeed for our customers to make home improvement simple.
We’re increasingly focused on helping employees build their talents and skills through extensive training and development programs, while we remain committed to helping them with work-life choices through our health and wellness programs. We rely on our employees to help us continuously improve our work environment and our communities. With the support of employees who contribute to the Lowe’s Employee Relief Fund, Employee Giving Campaign and Lowe’s Heroes program, we’re able to enhance the quality of life in our communities and the everyday service we provide to customers.