Here at Lowe’s, Never Stop Improving is more than a tagline. It’s a mindset that helps us create an emotional connection with people – people who express themselves through their homes; people who see home improvement as a continuous process. But that mindset isn’t limited to just customers and their projects. Never Stop Improving also means we strive to make a positive and lasting difference in our schools and our communities.

It’s a drive that comes from within, fueled by the value we place on diversity of thought, on the importance of collaboration and connecting with our customers and communities, and on the unique perspectives that all of our employees bring to the workplace. Perspectives that create innovative solutions to meet the challenges of today and anticipate the opportunities of tomorrow.

And most importantly, it’s a commitment we make every year. CEO Message graphic2012 saw our commitment to education reach new heights. Through Lowe’s Toolbox for Education®, we contributed nearly $5 million in grants to schools in 49 states, enabling them to complete facility renovations, technology upgrades, playground builds and library expansions.

2012 saw our commitment to providing safe and affordable housing strengthen. Through our partnerships with Rebuilding Together and Habitat for Humanity, we participated in neighborhood revitalization projects, rehabilitations and home builds in communities from coast to coast.

2012 saw us take even bigger steps in the area of sustainability. We earned ENERGY STAR®, SmartWay® and WaterSense® awards from the EPA for our efforts in protecting and conserving natural resources, reducing greenhouse gas emissions and educating consumers about water and energy efficiency. And we continue to offer innovative and sustainable products so customers can choose responsible solutions.

2012 saw us respond in times of disaster. From wildfires to tornadoes to tropical storms, Lowe’s was quick to provide assistance to emergency shelters, cleaning supplies for flooded homes and businesses, and volunteers for the distribution of food and relief supplies in affected communities.

But our largest response in 2012 came in the aftermath of Hurricane Sandy. In November, I traveled to the Northeast to see firsthand the incredible teamwork shown by Lowe’s employees in the face of remarkable destruction. I was impressed by their determination to get every Lowe’s store back up and running in order to be resources for community rebuilding efforts. And I was moved by the generosity and compassion of people across the enterprise who made donations to the Lowe’s Employee Relief Fund to help teammates in their time of great need.

Education, housing, sustainability, disaster response. They were our focus in 2012. They will remain our focus in the years ahead.

Lowe’s is committed to never stop improving, and that includes our schools and communities. I hope this report shows how much we’re committed and how important it is to us.

Thanks for letting us share it with you.

Robert A. Niblock
Chairman, President and CEO

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