"A CALL TO SERVE” – LOWE’S 2013 SOCIAL RESPONSIBILITY REPORT

Awards & Recognition

Lowe’s received several awards in 2013 for our dedication to promoting diversity and inclusion:

1The U.S. Business Leadership Network (USBLN®), a national organization that promotes the inclusion of people with disabilities throughout the business environment, honored Lowe’s as Employer of the Year in 2013. “Lowe’s has demonstrated exemplary policies, strategies and initiatives that have resulted in measurable results in the areas of disability inclusiveness in the workplace, supply chain and marketplace,” said Jill Houghton, USBLN executive director. USBLN also noted the active role of Chairman, President and CEO Robert A. Niblock, who reviews the plan and outcomes of Lowe’s collaboration, diversity and inclusion efforts.


2The Black EOE Journal, Professional Woman’s Magazine and Hispanic Network Magazine named Lowe’s workforce and supplier diversity programs Best of the Best in an annual survey conducted by the publications’ parent company, DiversityComm. The awards recognize Lowe’s passion for encouraging and developing the depth of talent that reflects and supports the diverse communities we serve.


3U.S. Veterans Magazine, a publication that actively seeks to improve employment, business and supplier opportunities in corporate America for returning, transitioning and disabled veterans, named Lowe’s a winner of its Best of the Best awards and one of America’s Top Veteran-Friendly Companies.


4The Employer Support of the Guard and Reserve (ESGR) honored Lowe’s of Killingly, Connecticut, with an Above and Beyond Award and a Patriot Award. ESGR, a Department of Defense office, recognizes employers at the local level who provide extraordinary support and cooperation to employees who have answered their nation’s call to serve as members of the National Guard and Reserve.


Other Recognition

Top Companies for Customer Service: No. 3 in the U.S. News & World Report survey based on interviews and rankings from the Temkin Group, J.D. Power and Associates, Forrester Research and Zogby Analytics in partnership with MSN Money.

Best Perceived Brands: No. 5 overall and No. 1 retailer in the 2013 YouGov BrandIndex survey tracking U.S. consumers‘ perception of brands across multiple sectors.

100 Most Loved Companies: No. 10 in the decade-long study by APCO Insight, a global research firm measuring consumers’ emotional attachment to brands.

Customer Service Hall of Fame: No. 10 among the companies most often rated as “excellent” for customer service in MSN Money’s annual survey conducted with Zogby Analytics.

Harris Poll Reputation Quotient®: No. 17 in Harris Interactive’s annual survey measuring the corporate reputation of the most visible companies in the U.S. The study measures six areas that influence reputation, from emotional appeal (No. 12) to social responsibility (No. 14).

America’s Most Reputable Companies: No. 20 in the Reputation Institute’s annual study of U.S companies. The online consumer survey analyzes seven dimensions of corporate reputation.

Lowe’s has demonstrated exemplary policies, strategies and initiatives that have resulted in measurable results in the areas of disability inclusiveness in the workplace, supply chain and marketplace.
—Jill Houghton, executive director, U.S. Business Leadership Network

 

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