CEO Message

Robert A. Niblock
Chairman, President and CEO

CEO Message

At Lowe’s, we’re driven by a single purpose—to help people love where they live. Love is what turns a house into a home. It’s so much more than just the materials, appliances, paint and furniture that make it up. Home represents the emotions, memories and aspirations of the people who live there.

Of course, loving where you live extends outside of your home. Homes are part of the communities that surround us, so our interest and commitment cast a wide social responsibility net. We aim to operate every aspect of our business with integrity, respect for people and care for the environment. This applies across our entire value chain, from the suppliers that manufacture our products, to our stores and operations and to the quality and safety of the products we sell.

This is a long-term commitment that we approach through continual improvement, and 2014 was a year of significant improvement for us. As I reflect on our accomplishments this year, a few highlights come to mind.

At the highest level of our company, we reaffirmed our commitment to social responsibility by revising the board of directors’ governance committee charter to reflect the committee’s oversight for these efforts.

We also gave back to the communities where we live and work. Lowe’s and the Lowe’s Charitable and Educational Foundation donated $28 million to community organizations, and we announced a 5-year, $23.5 million commitment to further our partnership with Habitat for Humanity.

Lowe’s continues to be a great place to work. In 2014, for the first time in the history of our annual employee survey, our stores, distribution centers and customer support centers all reached our benchmark goal of 65 percent, indicating a highly engaged workforce. And we achieved a new record for our Lost Time Incident Rate, improving 21 percent since our 2012 baseline year, which reflects our efforts to make Lowe’s a safe place for all employees.

To reduce our environmental footprint, we partnered with our transportation providers to introduce trucks powered by natural gas at five regional distribution centers, helping us reach our goal of using natural gas vehicles to serve at least 20 percent of Lowe’s stores served by an RDC.

Throughout this report, we describe these and the many other ways we’re fulfilling our purpose through social responsibility. As we look to the future, we plan to continue enhancing and expanding our reporting, focusing on the social responsibility issues that
are most important to our business.

We hope you enjoy our report. We encourage you to provide your feedback at socialresponsibility@lowes.com, and we look forward to reporting our progress a year from now.

Robert A. Niblock, Chairman, President and CEO
Robert A. Niblock
Chairman, President and CEO