"A CALL TO SERVE” – LOWE’S 2013 SOCIAL RESPONSIBILITY REPORT

CEO Message

ceo

Robert A. Niblock
Chairman, President and CEO

CEO Message

As a home improvement company, Lowe’s is called to serve. We play an important role in providing for and improving on some of the most fundamental needs that people have – their homes, their careers and their communities.

This call to serve is no small task, and it’s more than just a corporate responsibility. It’s the reason we exist.

In 2013, that call to serve led us to act. And act we did, with our partners at Habitat for Humanity. For more than a decade, we’ve been working with Habitat to bring housing solutions and hope to families across the country.

We recently extended our partnership with Habitat through 2018, which, by then, will mark 15 years building homes alongside families in need of affordable housing.

In 2013, we teamed up to make an even greater impact. Lowe’s employee volunteers put their hearts and hammers to work, revitalizing entire neighborhoods and putting in thousands of hours building and renovating homes. And we recently extended our partnership with Habitat through 2018, which, by then, will mark 15 years building homes alongside families in need of affordable housing.

We also acted with our partners at the American Red Cross. Each year, we’re called to serve communities devastated by disaster. With the help of customers, we surpassed the $25 million mark in donations since our partnership with the Red Cross began, becoming one of just a few partners to reach that milestone.

During disasters, Lowe’s employees rise to the challenge. In a year that brought deadly tornadoes, floods and fires, Lowe’s Heroes answered the call, delivered critically needed supplies and lent a hand where the need was greatest.

Sometimes, the greatest need comes from within our own ranks. Since its inception, the Lowe’s Employee Relief Fund has contributed over $20 million in assistance to more than 18,000 employees and their families.

We continue to make the health of our employees a priority. Our mobile health screening units have traveled more than 300,000 miles to provide free screenings for employees and serve as another vehicle for us to help employees and their families in times of disaster.

And we continue to make the health of our employees a priority. Our mobile health screening units have traveled more than 300,000 miles to provide free screenings for employees and serve as another vehicle for us to help employees and their families in times of disaster.

In 2013, we were recognized for answering the call to serve. The National Association of Broadcasters Education Foundation presented us with its Service to America Corporate Leadership Award. And the Environmental Protection Agency honored us for our efforts in promoting energy and water conservation, and conferred on us our fifth SmartWay® award for leading transportation practices.

But we know that service is about more than just earning awards. In this report, you’ll see how we share tried and true home improvement tips with consumers through digital and social media, and how we work to bring customers the best quality and value in the products we offer for their homes.

We’ll show you how we challenge ourselves to find innovative solutions to reduce costs and better the environment, like using natural gas powered trucks at our distribution centers.

And you’ll understand how our commitment to inclusion and diversity of thought is changing the way we do business; how our zeal for safety in the workplace is changing the way employees think about Lowe’s; and how our pioneering spirit is changing the way we help our people develop their careers.

I hope this report will help you come to know that what we do matters to people. It matters to customers, to shareholders and to our employees.

It’s a great source of pride for me and the 260,000 employees who make up this company. And it’s a great way to show how we value our responsibility to serve and to act to make our communities better.

I hope you enjoy this report.

Robert A. Niblock, Chairman, President and CEO
Robert A. Niblock
Chairman, President and CEO